South Down Shores on Lake Winnipesaukee

South Down and Long Bay

Electricity Opportunity

Electrical Savings Offer Update

Thru Direct Energy for October 2018

As noted in recent email blast, some of our Direct Energy customers from last year had received notices of a rate they would automatically receive if they took no action.  In reviewing that rate we went back to Direct Energy for a more favorable rate for our homeowners and have worked to establish a better working relation between Direct Energy and the South Down and Long Bay Homeowner Associations.

There best Residential Rate is what they offer their own employees and that is an offer called Friends & Family. That rate this month is $.0879/kwh. What the department that gave us this rate soon discovered is that Customer Service is unable to apply this rate to our owners, as we are not employees and their internal systems won’t support setting us up. They have resolved this in two ways: See Below Under Sign Up Options

Who is Direct Energy - Direct Energy is a large company with a history of impressive growth. Acquired by Centrica, plc in 2000, Direct Energy has steadily grown to approximately 6,200 employees and nearly 5 million customers in North America.  They are a wholly owned subsidiary of Centrica, plc with over 28 million customers. Centrica is financially strong and is traded on the London Stock Exchange.

Direct Energy is headquartered in Houston, Texas with regional offices across North America, and operates in 50 US states, the District of Columbia, and 4 Canadian provinces.

  • Direct Energy is one of the largest residential energy retailers in North America based on customer numbers.
  • They provide residential natural gas and electricity products in in 13 U.S. states, as well as 4 Canadian provinces.

What You Will Need to Sign Up – If your new to Direct Energy, you will need to go to page 2 of your Eversource Bill and have the following 3 pieces of information ready for the sign up process. These can all be found toward the upper part of that page:

  • Eversource Account Number:
  • Service Reference Number:
  • Your Name Key:

Direct Energy Sign Up Options

  • Short Term Solution  - For the month of October Only you can Call Direct Energy Customer Service at : 866-334-8084 , and tell them you are from the South Down or Long Bay Homeowners Association and are signing up for the new Association Residential offering. They now understand that they must do a work around to get you the October rate of $.0879. If the representative is still having trouble, have them contact our dedicated Business Development Analyst : Jon Wang – jon.wang@directenergy.com.
  • Long Term Solution – Direct Energy is working on a dedicated website for South Down and Long Bay that will be ready for use by the end of October. When you receive early notice through the mail that your current offering is ending, you will be able to go online and see the rate for that month, and then sign up online.  The rate varies each month based on market conditions. It is important to note that this is a dedicated Association Rate for our two Homeowner Associations. If you call in after October, you will get a good rate, but it won’t be the Association Rate. The Association Rate is only available online.

 

Questions on Sign Up

Call or Email Dick Bordwell

703-626-8980, dbordwell52@gmail.com

Contact WebMaster: SouthDownWebmaster

“While we make every effort to ensure the accuracy of the information on this page it is the readers responsibility to check with TPW Management regarding final updated fees and documents.”